Page 5 - Tecnoinox CUCINE MODULARI

INTEGRATED POLICY GOVERNING QUALITY, ENVIRONMENT AND SAFETY

Tecnoinox srl is a dynamic company that continues to grow. It has been designing and manufacturing stainless steel appliances for the professional food services industry in both the national
and international markets for more than thirty years. As a company aware of its corporate role and mission, Tecnoinox srl openly operates according to an Integrated Quality, Environment and
Safety Management System, compliant with the ISO 9001, ISO 14001 and OHSAS 18001 standards. Its aim is to achieve the professional goals set to continue improving. This management
system and the results it helps the company to achieve are an integral part of business management. The whole corporate organisation is responsible for the Integrated Management
System, from senior management down to each individual worker, with each figure contributing in line with their own skills and responsibilities. Each role has been assigned specific tasks
or permissions and the necessary resources, and regular checks are performed to ensure that the integrated management system is being implemented effectively and efficiently, including
resolving any problems and analysing the causes.
Senior management ensures that the Integrated Quality, Environment and Safety Management System operates efficiently by periodically checking that the system procedures, operating
instructions and process flows are applied and implemented correctly across all departments. This takes the form of systematic checks, internal audits and periodic assessments. The
principles set out in the integrated manual, as well as the application methods in the system procedures and operating instructions must be respected by all Tecnoinox Srl employees, and
by the people working under the company’s direction. With a view to developing its operational role, the company is working to become a business at the cutting edge when it comes to
product reliability, making it more competitive, ensuring it meets legal obligations, safeguarding the environment, and guaranteeing health and safety in the workplace, while also improving
the quality of its products and its own efficiency by reducing complaints. Tecnoinox srl is aware of the importance of its business in protecting and preserving natural resources, as well
as the wider environment and, for this reason, works to try to guarantee the smallest impact possible. It intends to do this by exploiting scientific knowledge, technical instruments and
the resources available today, and continually improving. The company also wants to keep up the pace in terms of its commitment to health and safety in the workplace, consolidating its
competitiveness by adopting a fair and responsible approach.
In line with the above ideas, Tecnoinox srl wishes to promote this integrated policy document relating to quality, safeguarding the health and safety of its workers, protecting the environment
and preventing pollution, which is coherent with its behavioural and development model and with the company’s overall vision. The aim is to be able to analyse its own business results
critically and constructively, in order to continually improve its services in financial, social and environmental terms. This company policy, in line with an ethically correct approach to company
management, is based on three principles that the company believes are the pillars supporting the profitability and success of the business both today and in the future. These are:
1. Customer satisfaction: this is one of our key objectives, at the very core of our daily work and the professional effortsof everyone working at the company;
2. Environmental protection: this is one of the criterion dominating the corporate decision-making process, not only toguarantee legal compliance but also to boost the company’s overall
eco-sustainability, for a cleaner and more liveable future;
3. Prevention and protection in terms of health and safety in the workplace: the aim is continually improve our efforts in this area, because guaranteeing a safe place to work is the
company’s most important promise to its employees.

On the back of these principles which drive daily life at the company, and safe in the knowledge that the company’s success will follow, Tecnoinox srl also undertakes, day after day, through
the commitment of all parties involved with the business, to:
Quality
• Direct the company’s focus towards satisfying the customers and their requirements, the staff, and all interested parties by:
• Continually measuring the services performed and systematically checking that the contractual terms and conditions, binding requirements and internally set financial goals have been met;
• Comparing the services performed with the services offered by larger competitors in the market;
• Identifying quality as perceived by the customer;
• Continually improving the quality of processes, products and services via continued professional development and specialist staff training to boost skills and career progression; digitalising
operating and management processes;
• Identifying and investing adequate financial resources;
• Systematically and rigorously monitoring suppliers, contractors and other collaborators;
• Adopting corrective action based on a complaints analysis and setting objectives targeted at meeting customer expectations, on the basis of feedback from customer satisfaction surveys.
Environment
• Set the example for the wider public, showing that it is possible to create a company with an efficient productive system at its core that is also environmentally friendly;
• Present the image of a virtuous company as regards local entities and the community, so as to promote an environmentally friendly sustainable-development culture;
• Promote and spread a pollution-prevention culture both within and outside of the company;
• Prevent pollution by managing waste better and reducing its impact on the environment;
• Focus company processes towards solutions that better respect the environment, reducing the consumption of energy and natural resources, limiting polluting emissions and waste production;
• Respect all environmental laws applicable to the company and all environmental agreements freely adhered to by the company.
Safety in the workplace
• Aim to create a safe and healthy working environment, reducing and, where possible, eliminating situations in which there is a risk to personal or collective safety;
• Contribute to creating a work-safety culture aimed at preventing occupational injury and illness;
• Continually improve company performance regarding health and safety in the workplace;
• Comply with occupational health and safety legislation applicable to the company, as well as any agreements the company may have signed;
• Quarantee the safety and periodic maintenance of the tools and equipment provided for and used by staff, preferring innovative tools and equipment in terms of occupational health and safety.
In order to respect the commitments explained above, Tecnoinox Srl has implemented a systematic process, product and service monitoring system for the three different areas. The
company has identified meaningful performance indicators that are measurable and responsive, which senior management use to set out and re-examine the objectives and improvement
targets as regards quality, the environment and safety during their regular reassessment meetings. The company is also aware that, in order to meet these objectives, it is vital that all
interested parties and staff make a proactive contribution, sharing and playing an active role in the process. The company therefore undertakes to promote and spread its integrated policy
both internally and externally, using the most appropriate methods. Senior management is responsible for overseeing that these objectives are met, as well as monitoring how all of the
continual improvement goals in the adopted Integrated Quality, Environment and Safety Management System are pursued and implemented. It is also responsible for re-examining the
integrated policy regularly and correctly implementing the system itself.
This document serves as a reference for the company as part of its regular system reassessments, to evaluate the results achieved and identify future goals, in line with the corporate system
that is focused on continual improvement.